Centrelink cut off scare - the plot thickens......

Again, it was only because we were looking for any Centrelink online letters about the Carers Allowance application, that we saw this latest Centrelink letter in the inbox. I dunno WTF is wrong with the Centrelink computer, but to cancel it and then send out a letter fully 10 days later, in this electronic day and age is just pathetic. Note the date of cancellation and the date the letter was sent. What's more it didn't arrive in the inbox until the 8th, 13 days after cut off:

These aren't paper letters, they're all generated electronically and get sent to your Centrelink inbox. Why the fuck does it take ten days to do that?  The first thing we looked at was the inbox to see if there was any reason why David got cut off and of course there wasn't anything. Even when he rang Centrelink about it he was on the phone talking to them for at least 20 minutes as it was still all a mystery. Thankfully he got on to someone who knew what was going on and was able to fix it there and then.

So what then if we didn't have a computer and weren't online and all set up for Centrelink online shit? What if on top of the ten days to generate the email, you add another couple of days to that for a snail mail postal delivery? He'd have been cut off and not found out until his day of payment when he got nothing.

There's also the undertone in that letter above. That the accusation is at you, and that you now have to prove that this is wrong. Of course the Centrelink brain has my tax file number. And why oh why did they cut of David instead of me if it was my tax file number that the brain forgot? There's no logic to it. It accuses David of not providing my tax file number like he's been trying to rip them off. It goes on to say his health care card was cancelled too on the spot, like some big punishment. All this arriving 13 days after the fact.

The truth is it's a Centrelink computer glitch somehow. At times it forgets your tax file number and goes about destroying your payments. It then takes a Centrelink human that knows what they're doing, to fix it. Until then the brain has declared you guilty, without so much as even a timely letter why. It is entirely the fault of Centrelink, but the letter accuses you of wrong doing.