Births Deaths and Marriages complaint - David

I've sent off another complaint via email forms on behalf of David, this one to Births Deaths and Marriages. I'm disgusted with their performance, being told something different every time David rings them, and the goods are not being produced; namely David's bloody birth certificate. What a fucked up week this has been.

Hi, I'm emailing this in sheer desperation. I have paid a premium $75 to have an urgent birth cert sent out to me. We desperately need money from Centrelink to avoid homelessness and pay the rent, and ID for it. We ordered it online on the 29th June. It is now a full month later and we still don't have it. We have had Centrelink forms ready to go for two weeks now but can't do anything without the birth certificate. It's absolutely essential that we get this as soon as possible. 

The receipt reference number is ____________. 

Reference number _________. 

It's so late now and we have so little money, it's boiling down to either we get this birth certificate or face homelessness. 

Can you please give this email your full attention. 

Thank You, 
David